Based in Ottawa, Canada, Scott leads NeoInsight, a consultancy specializing in user experience strategy, design, and evaluation. His expertise encompasses usability testing, Customer Carewords analysis, user-centered design, and top task identification, helping organizations enhance customer interactions and digital usability.
Based in Ottawa, Canada, Scott leads NeoInsight, a consultancy specializing in user experience strategy, design, and evaluation. His expertise encompasses usability testing, Customer Carewords analysis, user-centered design, and top task identification, helping organizations enhance customer interactions and digital usability.